Return and Refund Policy
ILANJA JEWELS is operated by Shree Laxmi Trader, located at 35, Nehru Nagar III, Ghaziabad, Delhi NCR. This policy explains the conditions for returns, refunds, replacements, and cancellations for purchases from our website.
1. Return Eligibility
You may request a return within 3 days of receiving your product. To qualify:
- The product must be unused, unworn, unaltered, and in the same condition as delivered.
- The product must be returned in its original packaging.
- Valid proof of purchase or an order confirmation must be provided.
To initiate a return, contact us through the contact details available on our website with your order number and reason for return. We will provide instructions for returning the product.
Return Claim – Mandatory Unboxing Video
A continuous and uninterrupted unboxing video is mandatory to raise any return, replacement, refund, or damage claim.
The video must clearly show the unopened package, shipping label, opening of the package, and the product received.
Important: Submission of an unboxing video does not automatically make the order eligible for return, replacement, refund, or exchange. All claims are subject to ILANJA JEWELS’ Return Policy and approval.
No valid unboxing video = Claim not eligible.
2. Non-Returnable and Non-Refundable Items
The following items are not eligible for return or refund for a change of mind:
- Products damaged due to customer misuse or improper handling.
- Customized or made-to-order jewellery.
- Items without their original packaging.
- Products purchased during clearance sales or special promotions.
3. Refunds
Once we receive and inspect the returned product, we will notify you whether your refund has been approved or rejected.
If approved:
- Your refund will be processed within 8–10 working days of approval.
- The refund will be credited to the original payment method.
- The time taken for the amount to appear in your account may depend on your bank or payment provider.
4. Damaged or Incorrect Products
If you receive a damaged or incorrect product, contact us within 8 days of delivery with your order number and photographs showing the issue.
After verification, you may choose:
- A replacement, subject to availability; or
- A full refund.
The exclusions for change-of-mind returns do not apply to products delivered damaged or incorrect.
5. Shipping Charges
Original shipping charges are non-refundable unless the return is due to an error on our part, such as delivery of a damaged or incorrect product.
6. Cancellations
Orders may be cancelled only before dispatch. Once an order has been shipped, cancellation requests cannot be accepted. You may request a return after delivery if your order meets the eligibility conditions above.
7. Contact Information
For return, refund, replacement, or cancellation requests, please contact us through our website.
Business Name: Shree Laxmi Trader
Brand Name: ILANJA JEWELS